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Returns & Exchange Policy
All prices shown exclude sales taxes. All applicable sales taxes are extra and will be charged at time of invoicing.
Product Changes, Substitutions and Errors
All descriptions and illustrations in this catalog are based on the best information available at the time of publication. Although every effort has been made to ensure accuracy, specifications are subject to error. Manufacturers' specifications may change or products may be discontinued without notice.
Specific terms will be applied to your account. Invoices unpaid by the due date are subject to late payment charges.
Delivery charges may apply for deliveries. Please contact your nearest Weber location representative for details.
Lost or Damaged Goods Claims
All claims for lost or damaged goods must be reported to us within 48 hours of receipt of goods. You will be given further instructions at that time. If any package called for on the Bill of Lading is short or damaged, DO NOT ACCEPT the goods until the driver makes a damage or short notification on the Bill of Lading. The Bill of Lading signed by you is an acknowledgement to the carrier that all the goods have been received in "good condition". If any concealed loss or damage or shortage is discovered upon opening the packages, REPORT this to us within 48 hours of receipt of goods. Failure to follow the above guidelines may result in the inability for us to process the claim. We are willing to assist you in every possible manner in collecting third party claims for the loss or damages, but this willingness on our part does not make us responsible for the collection of the claims or replacement of the material at no charge. Claims if promptly reported, will be dealt with before payment of invoice is due. Claims must not be deducted from our invoices, nor payment of this invoice withheld awaiting adjustment of such claims.
Return Goods Procedure/Warranty
Goods may not be returned without our permission. Requests must be made within 10 days of receipt of goods. An "RA" (Return Authorization) number will be issued upon acceptance of your request for return and must accompany all goods returned to us. Do not ship goods back to us Collect. Collect shipments will be refused. Please call for instructions. Your request will be processed as quickly as possible. You should hear from our representatives within 48 hours of receipt of your request. Goods for return are subject to a 15% restocking charge. This will be waived if it is determined upon investigation, that you or your company was not responsible. Full credit will not be given if the product is not returned to us in its original, unmarked condition. Most of the products we represent carry a manufacturer's warranty and/or guarantee. We will be happy to honour their warranties/guarantees. However, warranties/guarantees do not apply to damages caused by misuse or abuse.
WHEN MAKING INQUIRIES, ALWAYS REFER TO THE "RA" NUMBER. PLEASE ALLOW US 48 HOURS TO PROCESS YOUR REQUEST. ALL REQUESTS SHOULD BE RESOLVED WITHIN 30 DAYS. IF YOU ARE STILL NOT SATISFIED WITH THE PROGRESS OF YOUR REQUEST, PLEASE CALL FOR ASSISTANCE.